United States USA

Common User Questions to Ustocktrade Support

Logged out of Account

The most common reason for being logged out is that your account was logged into elsewhere. Currently, only one active session is allowed, therefore, if you log into your account on another device or browser, your previous session will automatically be logged out.


Can’t Login/Connection Error

If you experience connection errors and are unable to log in to your account, please try the following:

  • Try logging into your account on another internet connection.
  • Try logging into your account on another platform (web browser, iOS app or Android app)
  • If you are using the Ustocktrade mobile app, try to uninstall and reinstall the app.


Having issues with the iOS or Android App

If you are experiencing problems with the Ustocktrade app while logged in, please try the following options:

  • Log out and log back into the Ustocktrade app.
  • Uninstall and reinstall the Ustocktrade app.
  • Turn your phone on and off and make sure no other apps are running in the background.
  • Confirm that you're on the latest version of the Ustocktrade app.


If you need to access your account immediately, please use a web browser (on a computer or mobile device) to log into your account.


Stocks Grayed Out

There are a few reasons for a symbol tile to be grey and not display market data:

  • The symbol has been delisted from a national exchange. If this is the case, market data will not be available for the symbol. If you own shares in a delisted symbol and wish to sell them, please contact us support@ustocktrade.com.
  • The symbol has not begun trading. Market data for symbol will begin to update after the first trade has taken place in the market.


Funds or Shares Seem to be Missing

There are a few explanations for missing funds or shares:

  • You may have open buy orders, which block your funds, or open sell orders which block your shares. Cancel any open orders to free up your funds or shares.
  • A stock you owned underwent a reverse split; the number of shares you own can be reduced or be removed completely (fractional shares are not available) depending on the ratio of the split. If this occurs, you may be paid cash in lieu, depending on the instructions of the stock issuer. Cash in lieu payment times can vary and are paid once Ustocktrade receives the funds from the issuer.
  • A symbol is not receiving market data or your stock has been delisted. The value of your holdings is calculated based on the current market data, therefore, if the symbol shows a last sale price of $0, your holdings will show no value.


Don’t see transferred funds

Here are some reasons your deposit may not have been credited to your Ustocktrade account when expected:


  • You initiated your deposit on a nonbusiness day and/or after 6 pm ET. For more info on funding click here.
  • Your account may be subject to a 3 business day fund deposit restriction due to a previous fund deposit rejection. This restriction is enforced for a period of 90 days from your last fund deposit rejection.


Fund withdrawals out of Ustocktrade are processed in 1 business day. Once the funds are sent, it will be at your bank’s discretion as to when the funds are credited to your account. Therefore, we recommend speaking with your bank first, if you do not see the funds in your bank account.


If you have any questions, please email us at support@ustocktrade.com.

Please read important legal disclosures that apply to your relationship with Ustocktrade Securities, Inc.

Online trading has inherent risk due to system response, execution price, speed, liquidity, market data and access times that may vary due to market conditions, system performance, market volatility, size and type of order and other factors. An investor should understand these and additional risks before trading.

The information provided is not warranted as to completeness or accuracy and is subject to change without notice. The information provided should not be considered legal or tax advice. Consult an attorney or tax professional regarding your specific situation. The projections or other information regarding the likelihood of various investment outcomes are hypothetical in nature, are not guaranteed for accuracy or completeness, do not reflect actual investment results and are not guarantees of future results. All investments involve risk, losses may exceed the principal invested, and the past performance of a security, industry, sector, market, or financial product does not guarantee future results or returns. Consider the investment objectives, risks, charges, and expenses of a fund before investing. Contact us for a prospectus containing this information.

Investors should consider the investment objectives, risks, and charges and expenses of a mutual fund or Exchange Traded Fund ("ETF") carefully before investing. Before investing in any mutual fund or ETF, you should consider its investment objective, risks, charges and expenses. Contact us at support@ustocktrade.com for a prospectus, offering circular or, if available, a summary prospectus containing this information. Read it carefully. ETFs are subject to market fluctuation and the risks of their underlying investments. ETFs are subject to management fees and other expenses. Unlike mutual funds, ETF shares are bought and sold at market price, which may be higher or lower than their NAV, and are not individually redeemed from the fund. Investment returns will fluctuate and are subject to market volatility, so that an investor's shares, when redeemed or sold, may be worth more or less than their original cost. ETFs are subject to risks similar to those of stocks. Some specialized exchange-traded funds can be subject to additional market risks. Leveraged and inverse exchange traded products are not designed for buy and hold

investors or investors who do not intend to manage their investment on a daily basis. These products are for sophisticated investors who understand their risks (including the effect of daily compounding of leveraged investment results), and who intend to actively monitor and manage their investments on a daily basis.

Testimonials may not be representative of the experience of other customers and are no guarantee of future performance or success.

Market data supplied by ActivFinancial. Real-time market data is only supplied when User logs into his or her account.

Securities products and services offered to self-directed investors through Ustocktrade Securities, Inc. Member FINRA / SIPC. Ustocktrade, LLC and Ustocktrade Securities, Inc. are separate but affiliated companies.

Securities products are: Not FDIC insured • Not bank guaranteed • May lose value

FINRA BrokerCheck reports for Ustocktrade Securities are available at http://www.finra.org/brokercheck

You must be a U.S. resident to open a brokerage account. Other account features are available to non-US residents.

Ustocktrade Securities, Inc.
V.01 06/02/2017

© 2017 Ustocktrade. All rights reserved. U.S. Patent:US D761,294 S.